Returns and Refunds
The usual 14-day right to a refund is not valid when the product is made according to the purchaser’s specifications or has a clear personal mark; this includes our knitting patterns. This also means that there is no right to return digital products.
There is a 14-day right to a refund on physical products unless otherwise agreed. The product should be returned in the same condition in which it was received.
If the purchaser wishes to make use of their right to a refund, they are required to cover the delivery costs when returning the product. Products dispatched from AlmaKnit should be sent after the return is agreed to:
Products dispatched from our partners should be sent after the return is agreed to the partners themselves.